Do you have Operational Leaders in the front lines of your company (or are you one)? Consider these qualities of Operational Leaders:

1. They focus on priorities and engage others in achieving those priorities.

2. They treat employees as individuals but still manage the collective team.

3. They can create in people a sense of ownership and accountability.

4. Their focus is on output volume and quality, not merely one or the other.

5. They remain positive when faced with challenge and ambiguity.

Now, take at look at those in the front lines of your business (or look at yourself if you are managing the front lines). Which of these qualities do you possess and which could you improve upon? The future of the business is in your hands.

Shawn Casemore, President, Casemore and Co.
www.casemoreandco.com