1. Organizational Leadership and vision.

2. The “people” or Culture of the organization.

3. The Business Processes that are in place and used to effectively manage the business.

4. The Technology that supports effective execution of the business processes.

The visual below depicts the various elements that provide the foundation for Operational Excellence. Notice how the four foundations above are most prominent, and more importantly that Leadership and Culture are directly connected with Op Ex, whereas Process and Technology are indirectly connected (i.e. their role supports the effectiveness of the Leadership and Culture).

The question that you should derive from this visual is this: How are my people, process and technology aligned in order to support our organizations achievement of Operational Excellence?

Shawn Casemore, President, Casemore and Co.
www.casemoreandco.com