James Taylor
This was an interesting case study to write, covering multiple data-centric applications that went well beyond the basics of reporting and dashboards.
Data and analytic insight are being used to route calls, make cross-sell offers and even promote real-time rewards as people use the network.
A nice mix of decision support and decision management stories that show the value of being analytic, of micro-segmentation and of real-time decisions.
Download the case study below
Data and analytic insight are being used to route calls, make cross-sell offers and even promote real-time rewards as people use the network.
A nice mix of decision support and decision management stories that show the value of being analytic, of micro-segmentation and of real-time decisions.
Download the case study below
Copyright Decision Management Solutions
2012
James Taylor is a leading expert in Decision
Management.
James is an active consultant, speaker and author.
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